Terms & Conditions

This website (mediterramarket.com) is operated by Mediterra Market Ltd. Throughout this website, the terms "we", "us", "our" and "Mediterra Market" refer to Mediterra Market Ltd.

These Terms & Conditions apply to your use of our website and purchases made through mediterramarket.com. By using our website or placing an order, you agree to these Terms & Conditions.

We aim to ensure that all product descriptions, photographs, ingredients, specifications and other information displayed on our website are accurate and up to date.

Our products include naturally produced and traditionally processed goods such as raw honey and cold-pressed oils. Because these products are derived from natural agricultural sources, reasonable variations may occur between batches.

Natural honey may vary in colour, flavour, aroma, texture or crystallisation depending on floral source, harvest season and storage conditions.

Such natural variations do not, by themselves, mean that a product is faulty or not as described, provided that the product otherwise complies with its description and applicable legal requirements.

All prices displayed on mediterramarket.com are stated in British Pounds Sterling (£ GBP) unless otherwise indicated. Prices include applicable UK VAT where applicable.

• Payment: We accept the payment methods made available during checkout.
• Order acknowledgement: An automated acknowledgement confirms that we have received your order but does not necessarily mean that your order has been accepted.
• Order acceptance: A contract for the purchase of goods is formed when we accept your order and confirm dispatch, unless we notify you otherwise.
• Pricing errors: If a genuine pricing error is identified before acceptance, we may contact you to confirm whether you wish to proceed or cancel.
• Stock availability: If an ordered product is unavailable, we will contact you and, where appropriate, offer a replacement or refund.

Standard UK delivery is currently £3.99, with free standard delivery available on qualifying orders over £40. Express next-day delivery is currently £5.99 for eligible orders placed before 1:00 PM Monday to Thursday.

We aim to deliver orders within the estimated delivery period shown at checkout. Delivery may occasionally be affected by circumstances outside our reasonable control.

Please ensure that your delivery address and contact information are accurate before completing your order.

For consumer purchases, responsibility for the goods remains with us until the goods come into your physical possession, or the possession of a person you have identified to receive them, unless applicable law provides otherwise.

Our returns and complaints procedures operate alongside your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, where applicable.

Where goods are faulty, not as described or do not meet applicable legal standards, you may have statutory rights to a repair, replacement, price reduction or refund, depending on the circumstances.

Where the statutory cancellation right applies to your purchase, you generally have the right to cancel your order within 14 days of receiving the goods without having to provide a reason.

To exercise this right, contact us at info@mediterramarket.com within the applicable cancellation period.

After notifying us, goods should normally be returned without undue delay and within 14 days of notifying us of the cancellation.

Unless otherwise agreed or required by law, customers are responsible for the direct cost of returning goods when exercising a statutory change-of-mind cancellation right.

To request a return, cancellation or other return-related assistance, contact us at info@mediterramarket.com .

Please provide:

1. Your full name.
2. Your order number or proof of purchase.
3. The product concerned.
4. The reason for the return, where relevant.
5. Photographs where the product has arrived damaged.

We will provide appropriate return instructions where a return is required.

Our optional 30-day satisfaction guarantee for eligible unopened products is a voluntary benefit offered in addition to your statutory rights.

If your order arrives damaged, faulty, incomplete, incorrect or otherwise does not comply with your contract with us, please contact us as soon as reasonably possible.

Damaged Products

If a jar, bottle, package or other product arrives visibly damaged, please contact us as soon as reasonably possible and, where practical, provide photographs.

We ask customers to report delivery damage promptly, preferably within 48 hours, because this helps us investigate courier-related claims efficiently. This request does not remove or limit statutory rights.

Faulty Products

If you believe a product is faulty, contact us with details of the issue. Depending on the circumstances and your statutory rights, we may provide a replacement, refund, price reduction or other legally required remedy.

Incorrect Products

If you receive a product different from the one ordered, contact us and we will investigate and arrange an appropriate remedy.

Where you are entitled to a refund, we will process it in accordance with applicable legal requirements.

Refunds will normally be made using the original payment method unless another method is agreed.

Once a refund has been processed by us, the time taken for the funds to appear may depend on your bank or payment provider.

We take customer complaints seriously and aim to resolve problems fairly, promptly and transparently.

How to Make a Complaint

Complaints should preferably be submitted by email to info@mediterramarket.com .

Please include your name, order number, product details, a clear description of the complaint and relevant photographs where appropriate.

Investigation

We may need to review order records, photographs, product information, delivery records or information supplied by the courier before determining the appropriate resolution.

Resolution

We will seek to resolve complaints within a reasonable period and explain the outcome and any proposed remedy where appropriate.

Nothing in our complaints procedure prevents you from exercising any statutory consumer rights.

The statutory cancellation right for online purchases is subject to certain legal exceptions.

Depending on the nature of the product, cancellation rights may not apply in certain circumstances, including where goods are liable to deteriorate or expire rapidly, or where applicable law provides an exception for certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

In addition to statutory consumer rights, Mediterra Market may offer a voluntary 30-day satisfaction money-back guarantee on eligible products.

Unless otherwise stated, this voluntary guarantee applies only to eligible products returned unopened, unused and in their original sealed condition.

This voluntary guarantee is separate from statutory rights and does not affect your legal rights concerning faulty, defective, misdescribed or otherwise non-compliant goods.

All content on mediterramarket.com, including brand names, logos, graphics, photographs, text, product descriptions, page designs and website code, is owned by or licensed to Mediterra Market Ltd unless otherwise stated.

Such content is protected by applicable intellectual property laws.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Nothing in these Terms is intended to exclude or restrict liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

These Terms & Conditions and any contract between you and Mediterra Market Ltd are governed by the laws of England and Wales, except where applicable consumer protection law requires another law to apply.

If you are a consumer, you will benefit from any mandatory provisions of the law applicable in the country in which you live where such provisions apply.

Nothing in this section prevents you from exercising any statutory consumer rights or bringing proceedings in a court where applicable law permits you to do so.