Delivery & Returns Policy
Fast, reliable UK shipping in eco-friendly glass-safe packaging, backed by our 30-day satisfaction guarantee.
🚚 Delivery Options & Shipping Rates
We dispatch all orders from our UK fulfillment center in eco-friendly protective packaging.
Standard Tracked Shipping
Delivered in 2 to 3 business days via Royal Mail or DPD Tracked. Full tracking updates sent via SMS and email.
Next-Day Express Shipping
Delivered on the next business day for orders placed before 1:00 PM (Monday to Thursday). Priority warehouse processing.
📦 How Your Order Is Handled
We ensure every glass jar and bottle arrives safely at your doorstep.
Order Confirmed
Your order is sent to our UK warehouse team immediately.
Eco-Packaged
Wrapped in 100% recyclable impact-resistant cushioning.
Tracked Dispatch
Handed to courier & live tracking link sent to your inbox.
Safe Delivery
Arrives safely at your door ready to enjoy!
↩️ 30-Day Returns & Guarantee
Your satisfaction is our top priority. Here is how our simple return process works.
1. 30-Day Satisfaction Guarantee
If you change your mind, you can return any unopened, sealed product in its original condition within 30 days of delivery for a full refund of the product price.
2. Damaged or Broken Items in Transit
Although transit breakage is extremely rare due to our specialized glass packaging, if your jar or bottle arrives damaged:
- Take a quick photo of the damaged item and packaging
- Email our customer support team at info@mediterramarket.com within 48 hours of delivery
- We will send a free replacement or issue a full instant refund immediately.
3. Refund Processing
Once your returned item is received at our warehouse, your refund will be processed back to your original payment method within 3 to 5 business days.
Need Assistance with Your Delivery?
Our dedicated UK customer support team is here to assist you with any order tracking, shipping, or return inquiries.
Registered Office
4th Floor, Silverstream House,
45 Fitzrovia, London,
W1T 6EB
