Frequently Asked Questions
Find answers to the most common questions about our premium organic products, shipping, returns, payments, and customer support.
Are all Mediterra Market honeys 100% raw and unpasteurised?
Yes — every single jar. Our Wild Thyme, Acacia, Chestnut, and Mountain Blossom honeys are cold-extracted and unheated, retaining all natural pollen, enzymes, propolis, and antioxidants exactly as the bees produced them.
Why has my raw honey crystallised or turned solid?
Crystallisation is a guaranteed sign of 100% pure raw honey — not a defect! Real honey forms fine natural crystals over time due to its glucose and pollen content. To gently re-liquefy your honey:
- Place the sealed glass jar in a bowl of warm water (below 40°C)
- Leave for 10–15 minutes and stir gently
- Never microwave raw honey — high temperatures destroy vital enzymes
How are your cold-pressed oils extracted?
Our Extra Virgin Olive Oil, Pumpkin Seed Oil, and Black Seed Oil are single cold-press extracted below 27°C, with zero heat treatment, chemical solvents, or refining processes. This preserves their rich polyphenol content, dark emerald colour, and intense natural aroma.
Where are your products harvested and packaged?
We partner directly with small-batch artisanal beekeepers and sustainable grove farmers across the Mediterranean — primarily in Greece, Spain, Italy, and the Dalmatian coast. Every batch is quality-tested, packed in UV-protective amber glass, and dispatched from our UK facility.
Are your products certified organic?
Yes. All our products are certified organic and sourced from suppliers who follow strict EU and UK organic farming standards. Our honey bees forage in pristine, pesticide-free Mediterranean mountain regions far from industrial agricultural zones.
Which payment methods do you accept?
We accept all major secure payment methods:
- Credit & Debit Cards: Visa, Mastercard, American Express
- Digital Wallets: Apple Pay, Google Pay
- PayPal and Link by Stripe
All transactions are processed through 256-bit SSL encrypted channels.
Can I change or cancel my order after placing it?
We process orders quickly! If you need to make changes or cancel, email us immediately at info@mediterramarket.com with your order number. If your order has not been dispatched yet, we will happily modify or cancel it free of charge.
Will I receive a VAT receipt or invoice?
Yes. A digital VAT invoice with full itemised breakdown is automatically emailed to your registered email address as soon as your order is confirmed. If you need an additional copy, please email info@mediterramarket.com.
What are your UK delivery options and costs?
- Standard UK Delivery: £3.99 (FREE on orders over £40) — delivered in 2–3 business days via Royal Mail or DPD
- Express Next-Day Delivery: £5.99 — for orders placed before 1:00 PM (Monday to Thursday)
A live courier tracking link is sent to your email and SMS as soon as your parcel is dispatched.
How do you package fragile glass jars?
We take packaging very seriously. All glass jars and bottles are wrapped in 100% recyclable impact-absorbing cardboard cushioning and enclosed in double-walled shipping boxes. Transit breakage is extremely rare, but if it happens we replace it instantly at no cost.
How can I track my parcel?
A live tracking link from Royal Mail or DPD is automatically emailed to you upon dispatch. You can also log in to your account at mediterramarket.com to check your order status live.
What is your returns policy?
We offer a 30-day hassle-free returns policy for unopened products in their original condition. If you are not completely satisfied, simply email info@mediterramarket.com with your Order ID to start your return.
What if my order arrives damaged or broken?
If your glass jar or bottle arrives damaged:
- Take a clear photo of the damaged parcel/item
- Email us at info@mediterramarket.com within 48 hours of delivery
- We will send a free replacement or issue a full refund immediately
How long do refunds take to process?
Once we receive your returned item, your refund will be credited to your original payment method within 3–5 business days.
Still Have Questions?
Our Mediterranean food specialists are here to help you with any inquiries about our honey harvests, oils, or orders.
