Privacy & Cookie Policy

1. Data Controller Information

Mediterra Market Ltd is the data controller responsible for your personal data collected through mediterramarket.com.

If you have any questions about this Privacy Policy or wish to exercise your legal data rights, please contact our Data Protection team at info@mediterramarket.com or call +447537188590.

2. Personal Data We Collect

Information You Provide Directly

• Contact Information: Full name, email address, phone number
• Shipping & Billing Addresses: Delivery destination and billing details
• Payment Tokens: Secure payment credentials processed via PCI-DSS compliant providers (Stripe, PayPal). We do not store raw credit card details on our servers.
• Customer Support Messages: Inquiries sent to info@mediterramarket.com or via contact forms

Information Collected Automatically

• IP address, browser type, device information, operating system, and pages visited collected via essential cookies and analytics tokens.

3. How We Use Your Personal Data

• Order Fulfillment: To process payments, pack artisanal products, and dispatch parcels via Royal Mail or DPD.
• Customer Support: To resolve order inquiries sent to info@mediterramarket.com or +447537188590.
• Legal & Accounting Obligations: To comply with UK HMRC financial record-keeping laws (7-year retention requirement).
• Marketing (Consent-Based): To send seasonal honey harvest news and exclusive discounts only if you explicitly opt-in. You can unsubscribe at any time.

4. Data Sharing & Third Parties

We never sell or rent your personal data to third-party advertisers. We share information only with essential operational service providers required to fulfill your order:

• Delivery Partners: Royal Mail and DPD (for parcel dispatch and tracking SMS/email)
• Payment Processors: Stripe and PayPal (PCI-DSS compliant payment processing)
• Hosting & Security Infrastructure: Secure UK server infrastructure with 256-bit SSL encryption

5. Your Rights Under UK GDPR

Under UK GDPR, you hold full legal rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where no legal override exists.
• Right to Restrict or Object: Restrict or object to data processing for marketing purposes.

To exercise any of these rights, email us at info@mediterramarket.com. We respond within 30 days free of charge.

6. Cookies & Tracking Technologies

We use essential cookies to maintain cart functionality and secure checkout sessions. Non-essential analytical cookies help us understand site performance and improve user experience.

You can manage or disable cookie preferences at any time through your web browser settings.